Refund policy

Refund & Return Policy

At ssongssong, we want you to be happy with your purchase. If you have any issues with your order, please contact us at ssongssong0826@gmail.com.

• Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or is not the item you ordered, please contact us as soon as possible after receiving your order.

We may ask you to provide photos or other information so that we can assess the issue.

If the item does not meet the consumer guarantees under the Australian Consumer Law, we will provide an appropriate remedy, which may include a repair, replacement or refund, depending on the circumstances.

• Change of Mind

If you simply change your mind about a purchase, please contact us before returning the item.

Change-of-mind returns are subject to the following conditions:

- The item must be unused and in its original condition.

- The item must be returned with its original packaging where applicable.

- Return postage costs for change-of-mind returns are the responsibility of the customer.

We will assess the returned item before processing any approved refund.

• Exchanges

If you would like to exchange an item, please contact us first at ssongssong0826@gmail.com.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund instead.

• Refunds

Approved refunds will be issued to the original payment method where possible.

Refund processing times may vary depending on your payment provider or bank.

Nothing in this policy is intended to exclude, restrict or modify your rights under the Australian Consumer Law.