Shipping policy

Shipping Policy

• Order Processing

Orders are processed after payment has been successfully received.

As some of our products may require preparation or making, processing times may vary depending on the product.

Any estimated processing or dispatch time will be shown on the relevant product page where applicable.

• Delivery

Orders are shipped using available postal or courier services.

Delivery times are estimates only and may vary depending on the destination, carrier and other circumstances.

Once an order has been dispatched, delivery is handled by the relevant carrier.

• Shipping Costs

Shipping costs are calculated and displayed at checkout unless free shipping is offered.

Any free shipping conditions will be stated on the relevant product or order page.

• Shipping Address

Please make sure that your shipping address and contact details are correct before completing your order.

If an incorrect or incomplete address is provided and the parcel cannot be delivered or is returned to us, additional shipping costs may apply.

• Delays

Delivery may be delayed due to circumstances outside our reasonable control, including severe weather, natural disasters, carrier delays, public holidays, customs delays or unexpected increases in shipping volume.

• Lost or Damaged Parcels

If your parcel appears to be lost or arrives damaged, please contact us at:

ssongssong0826@gmail.com

We will work with you and the relevant delivery carrier to investigate the issue and find an appropriate solution.